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Reset Your Honcho Account Password

Updated

Follow these steps to reset your password and regain access to your Honcho account.

TL;DR

  • Click "Forgot your password?" on the Honcho sign-in screen and enter the email address linked to your account.
  • Honcho emails you a reset link titled "Your Honcho Credential" — check your Spam/Junk folder if it doesn't arrive within a few minutes.
  • Once logged in, you can set a new password anytime from your account menu's "Update my Password" option.

Prerequisites

  • An existing Honcho account.
  • Access to the email address associated with your Honcho account.

Step-by-Step Instructions: Reset Your Honcho Account Password

Step 1: Go to honcho.com.au and click "Sign in or Sign up" in the top-right corner.

Honcho Sign in.png

Step 2: On the sign-in window, click "Forgot your password?" below the Sign In button.

 

Forgot Password Honcho.png

 

Step 3: Enter the email address associated with your Honcho account, then click "Send Link." If the email matches an account, you'll receive reset instructions.

Reset Password.png

 

Step 4: Check your email for a message from Honcho Support with the subject line "Your Honcho Credential." Tip: check your Spam or Junk folder if you don't see it after a few minutes.

 

Step 5: Return to honcho.com.au and log in using your new password.

Update Password.png

 

Optional: To set a different permanent password, click your name in the top-right corner once logged in, then select "Update my Password."

Troubleshooting

  • I didn't receive the password reset email.
    • Why this happens: Emails can be delayed, filtered to Spam/Junk, or the address entered may not match the one on your Honcho account.
    • What to do: Wait a few minutes and check your Spam/Junk folder. If it still hasn't arrived, confirm you used the exact email address tied to your account, then try again.
  • The site says my email isn't associated with an account.
    • Why this happens: You may have originally signed up with a different email address, or mistyped it.
    • What to do: Try any other email addresses you may have used to register, or contact Honcho support to confirm which email is on file.
  • I reset my password but can't log in with the new one.
    • Why this happens: The reset link may have expired, or the new password wasn't entered correctly.
    • What to do: Repeat the reset process to request a fresh link, and carefully re-enter (or copy/paste) the new password when signing in.

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